Position Brief

Position:  Transition House Support Worker – Casual – Union
Grid Level:  10
Hourly Wage:  $27.53 to $31.57 per hour
Shift:  Morning, evening, night shifts as needed.
Hours:  per week as needed 
Department:  Transition House Program

Reports to:  Program Manager

 

Position Summary:

All employees of Tri-City Transitions Society must rigorously uphold the confidentiality and anonymity of all clients. Safety is paramount and governs all interactions and job functions. All employees are expected to endorse the philosophy, policies, goals, and objectives of the Society and provide services within a cross-program collaborative framework. Transition House employees are expected to maintain accurate knowledge and practice of policies and procedures specific to the program, including community resources. The role of the Transition House Support worker falls into three general categories:

  • Direct Client Service Delivery
  • Household Maintenance
  • Program Administration

Direct Client Service Delivery

  • Model personal accountability, responsibility, inclusion, boundary setting and initiative.
  • Demonstrate safety practices, problem-solving, crisis intervention skills, critical thinking, and active listening.
  • Engage with clients from a trauma-informed perspective.
  • Orient new clients to the program/agency services and expectations.
  • Complete Domestic Violence Risk Assessments with clients.
  • Assist clients in the development of Personal Service and Safety Plans.
  • Assist clients in the development of a Personal Budget.
  • Assist clients in developing/maintaining good hygiene, nutritional and household management practices.
  • Assist clients in developing strategies to overcome barriers to independence, resiliency, and autonomy – personal, housing, legal, financial, physical/health, educational.
  • Present clients with researched information to increase their ability to make an informed choice.
  • Where required seek collaborative service opportunities both intra and inter-agency to assist clients.
  • When appropriate and in accordance with the Personal Service Plan, facilitate referrals to community resources.
  • Participates in integrated case management meetings as required.

Household Maintenance

  • Maintain the facility as safe, clean, and hygienic.
  • Responsible for ensuring home management tasks are completed in a timely and consistent manner.
  • Ensure bedrooms are thoroughly cleaned prior to assigning a new client.
  • Maintain household laundry.
  • Clean and maintain communal living areas.
  • Complete rotational cleaning duties as assigned.
  • Monitor and ensure adequate supplies, including food, linens, and household cleaning supplies stock are maintained.

Program Administration

  • Screen potential clients for suitability.
  • Respond to crisis calls by providing support and/or information.
  • Maintain accurate records – logs, statistics, client files, schedules.
  • Liaise with related professionals and community partners.
  • Performs other related Agency duties as directed by Program Manager.

 

Education, Training, and Experience:

  • A college diploma from a recognized institute with emphasis on social services.
  • Specialized training in violence/trauma in the family from a recognized program.
  • A minimum of one year of direct experience working with women and children who have experienced violence, or an equivalent combination of education, training, and experience.
  • A current specified First Aid Certificate.

Job Skills and Abilities:

  • Knowledge and understanding of the cycle of violence.
  • Knowledge and understanding of the dynamics of functional families.
  • Knowledge of ancillary systems involved in domestic violence, the legal system, community advocates, applicable legislation, practices, and policies of MCFD.
  • Demonstrated non-judgmental compassion, empathy, and perspectives.
  • Well-developed ability to communicate effectively both orally and in writing.
  • Strong organizational and time management skills.
  • Well-developed critical thinking skills.
  • Ability to assess needs, strengths and challenges in self and others.
  • Well-developed decision-making skills.
  • Ability to work with minimum supervision while working in a team setting.
  • Ability to work on your own.
  • Knowledge of local resources.

        Additional Information:

        • Proficiency in English is required.
        • Valid CPR First Aid Certificate – including Children’s First Aid is required.
        • This position requires you to work in a stressful environment, often dealing with clients in crisis, who have experienced physical, sexual, and emotional abuse.
        • This position is open to all applicants.
        • Criminal Record Check required, including Vulnerable Sector Screening.
        • A second language is an asset.
        • This position will require union membership.

        Application Instructions:

        Please forward your resume and cover letter to:  kimh@tricitytranstions.com

        The Tri-City Transitions Society is an equal opportunity employer.

        We thank all applicants for their interest; however, only those applicants invited to an interview will be contacted.

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